ClickFlowGrow Limited Cancellation & Refund Policy
SAAS Products
Our SAAS products (AI Voice, AI Chat, and Automations) follow these refund terms:
- 14-day money-back guarantee for all new subscriptions
- Refunds only available for unused subscription periods
- No refunds on partially used monthly/annual subscriptions
- Refunds processed to original payment method within 5-7 business days
Marketing Services
For marketing services:
- Project Cancellation: Minimum 7-day written notice required before project start
- Active Projects: No refunds once work has commenced
- Retainer Services: 30-day written notice required for cancellation
- Deposits: Non-refundable after work has begun
- Milestone Payments: Non-refundable for completed work
Non-Refundable Items
- Custom development work
- Completed marketing deliverables
- Used API credits
- Training or consultation sessions already delivered
- Setup or onboarding fees
Refund Process
- Submit refund request to info@clickflowgrow.com
- Include:
- Account details
- Service/subscription details
- Reason for refund
- Expect response within 48 hours
- Approved refunds processed within 5-7 business days
Service Cancellations
For ongoing services:
- Provide written notice to info@clickflowgrow.com
- Complete minimum notice period (7 days for projects, 30 days for retainers)
- Settle any outstanding payments
- Receive final deliverables/exports of your data
Exceptions
We may consider exceptions for:
- Technical issues preventing service delivery
- Failure to meet guaranteed service levels
- Major system outages exceeding 24 hours
Need Assistance?
Contact our support team:
- Email: info@clickflowgrow.com
- Support Hours: Monday-Friday, 9am-5pm GMT
All refund requests are reviewed on a case-by-case basis. We reserve the right to decline refund requests that don't meet our policy requirements.
Legal Notice
This refund policy is subject to change without notice. All changes will be effective immediately upon posting to our website.
