Inbox
An email here
A homeowner emails with the details of the job.
In short
Customer Hub is the CRM setup ClickFlowGrow provides for West Sussex businesses. It keeps calls, website forms, chats, emails, notes and tasks on one record for each customer, so everyone can see what was asked, what was said and who owns the next step. We start from the tools you already use.
Sound familiar?
The story gets scattered before the job starts
It's normal for busy firms working between Horsham, Crawley, Haywards Heath and the villages.
Phone
A call there
Their partner calls from the drive with a different question.
On site
A note from memory
The quote was agreed on site and typed up later from memory.
What setup changes
One clear record, so follow-up is a decision, not a search
We look at what you already use before we suggest replacing anything.
- Who the customer is and what they asked.
- What you've already said, so nobody repeats themselves.
- Who owns the next step, every time.
- Only the fields your team will actually fill in.
See it working
One history for the whole team
The person quoting, the person on the tools and the person on the phone all see the same story.
How it works
How we begin
Training uses your own examples, so it feels familiar from day one.
Map your enquiries
How they arrive today and where they get stuck.
Agree the record
What it holds and who owns a new one.
Connect the pieces
Website, phone and chat, only where they're part of your setup.
Train your team
Using real examples from your business.
Local to you
CRM setup for teams across West Sussex
A small West Sussex team often has one person quoting, one on the tools and one catching the phone. They all need the same history, including the message that arrived while someone was driving. If a shared inbox would serve you better, we'll say so. A CRM on its own isn't a promise of more sales. We're based in Horsham and work with teams across Sussex and into Surrey, meeting at your premises or by call or video.
- Horsham
- Southwater
- Billingshurst
- Crawley
- Haywards Heath
- Worthing
- Brighton
- Guildford
- West Sussex
- East Sussex
- Surrey
See every place and service on Areas we serve.
Questions, answered
CRM setup in West Sussex: common questions
Do I have to throw away my current CRM?
Not by default. We start with the system you have. If it can hold the customer, the conversation and the next task, we would rather connect it properly than replace it for the sake of a new login.
Is Customer Hub the same as the website and CRM service?
Customer Hub is the connected customer record. The page Connect your website, CRM and AI describes how the website, calls, chat and that record fit together. This page is about setting that record up for a West Sussex team.
Will my staff need to fill in long forms?
Only the fields that change what happens next. A record nobody completes is not a CRM. We cut the screen back to the detail a colleague needs in order to reply, book or visit.
Keep reading
Explore
Our services
Areas we serve
- Areas we serve
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How to stop missing calls and enquiries when you're busy
Call +44 7403 698808 or email [email protected]. ClickFlowGrow is based in Horsham, West Sussex, and serves local businesses across Sussex and into Surrey. We're happy to meet you at your premises, or by call or video.